Your business,
only smarter.

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Results-driven Virtual Assistant, Project Manager, and AI Automation Specialist with 10+ years of experience spanning customer service, quality assurance, performance coaching, instructional design, and operations management. Currently building end-to-end AI-powered workflow automation systems using n8n, OpenAI, and Google Workspace — reducing manual operations by up to 70%. Proven expertise in team leadership, GROW coaching, Kirkpatrick evaluation, root cause analysis, and stakeholder management. Combines deep people skills with hands-on technical automation capabilities to help businesses work smarter, not harder.

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• Designed and built an end-to-end AI-powered operations automation system using n8n, reducing manual project routing and coordination time by an estimated 70%
• Architected a multi-cluster, multi-PM routing workflow with duplicate prevention gates, unique Project ID generation, and automated Slack notifications — serving 4 clusters and up to 16 project managers
• Built a PS Doc Builder automation that reads Screener, PST, and Email Thread documents, passes content to OpenAI for structured data extraction, and auto-populates project documentation — cutting document preparation time from 5–6 hours to 30 minutes
• Managed end-to-end expert recruitment projects including client communication, progress updates, outreach review, response monitoring, and recruiter coordination across multiple simultaneous engagements
• Performed CRM data entry and management, maintaining accurate project records and ensuring data integrity across all active projects
• Identified and resolved recruitment blockers through root cause analysis, proactive client communication, and strategic recruiter deployment

• Analyzed training effectiveness and performance data to identify skill gaps and recommend strategic learning solutions using the Kirkpatrick Four Levels model
• Applied root cause analysis frameworks (Fishbone, 5 Whys) to optimize processes and reduce performance gaps by 20%
• Led leadership training programs, enhancing team productivity by 15% through structured GROW coaching techniques
• Conducted performance reviews, SWOT analysis, and one-on-one coaching sessions for team leaders, fostering accountability and measurable improvement
• Developed and executed SMART action plans, improving leadership effectiveness and cross-functional communication

• Piloted and scaled a new leadership training program across 100 participants, successfully transitioning from product trainer to frontline leadership trainer
• Trained SMEs, Quality Assurance Specialists, and Coaches on leadership competencies, performance frameworks, and structured feedback delivery
• Designed and maintained training materials; evaluated training effectiveness and provided coaching throughout onboarding and development programs
• Facilitated virtual and in-person training sessions aligned with business goals and leadership competency frameworks

• Managed performance analytics and implemented GROW coaching action plans that improved key KPIs by 10% across 3 concurrent teams
• Provided structured coaching and feedback, aligning individual team goals with corporate objectives — all 3 teams achieved top performance rankings during tenure

• Monitored service quality and optimized customer satisfaction metrics, reducing customer complaints by 25%
• Conducted workflow assessments leading to process improvements that enhanced efficiency and compliance

• Led customer experience initiatives achieving a 95% satisfaction rate across billing, technical support, and retention functions
• Served as Retention Specialist — identified customer needs and highlighted service benefits to reduce churn

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• Project Management with ChatGPT: AI for Project Managers — Udemy (March 2026)
• GHL CRM Training — ProVA PH (April 2026)
• VA Apprenticeship Program — VA Rookies PH (February 2024)
• GROW Coaching Certified — ePerformax Training
• Root Cause Analysis & Problem-Solving Certification — ePerformax Training
• SMART Action Planning Certification — ePerformax Training
• Civil Service Examination (Professional Level) Passer — Philippines

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